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Why is Customer Service so important in the Bail Bonds Industry? 

The bail bonds industry has been frowned upon by some because you have so many were simply in place to help defendants get out of jail. Customer Service is a huge part of any industry, but it is crucial in the bail bonds business. The business model cannot focus on only getting money through the door. You cannot be in the bail bonds business without caring about the people you are giving service to.

The industry worked so long as an on-call process where bail bonds agents just met with cosigners at the jail and waited for defendants to be released. We believe in having an office staff that allows customers access to the office twenty-four hours a day. Having a physical office where clients can meet bail bondsman and the staff is very crucial to showing families and friends that we take the process serious.

Why do you have clients meet at a Bail Bonds office instead of the local jail? 

A bail bonds office shows how serious you are about making your clients feel comfortable. You want to have a caring office staff taking care of family members and friends while working through a difficult process. We have a network of people to make sure we are prepared to answer any questions clients have about the bail bonds process and getting loved ones out of jail. The jail is not a safe place to meet because there are to many people around to answer the all in depth questions a client might have.

What does good customer service do for the client? 

Clients are often confused by the bail bonds process. Clients do not get the best explanations at times about their process and case. The court case does not affect the bail bondsman in anyway. The bail bonds company is the bank and they sign bonds to release defendants from jail. The amount of a bond is determined by the district judge and district attorney. Good customer service makes sure you have all the answers you need when you make decisions in a bonding process.

What does good customer service do for the bail bonds company? 

The bail bonds company has tough job when people miss court and go on the run. Having good customer service helps the bail bonds company develop relationships and develop trust. It is one of the most important factors in being a bail bondsman. A bail bondsman only has their word when it comes to clients trusting them.